Policies

Terms and Conditions

Terms and Conditions

Mobile Devices

The use of 'Do Not Disturb', 'Airplane' or silent modes on mobile devices is not permitted. All mobile devices must be powered off during performances.

Tickets

Please carefully check the details on your tickets, as mistakes cannot always be rectified.

Reselling your ticket for profit or gain makes it void. Only tickets sold from the Wigmore Hall Box Office or appointed agents are valid for admission.

Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Holders of re-sold tickets may be refused entry.

For certain events, a limited number of tickets are available per person.

Refunds

All tickets are subject to our exchange policy listed below.

If the performance is interrupted and does not continue, money will only be refunded if the interruption occurs before the interval.

Re-Sales

We only accept tickets for re-sale in the event of a sold out concert. You will receive a refund if we are able to re-sell your ticket. This is typically credited to the account on our system, and can be redeemed against any purchase from Wigmore Hall. The re-sale fee is £1.50 per ticket.

Exchanges

If you need to return your tickets we will be happy to exchange them for a Credit Voucher valid for 6 months. Tickets must be returned to the Box Office at least two weeks prior to the concert.

Gift Certificates

Gift certificates are valid for 1 year from the date of issue.

Gift certificates have no cash value and cannot be exchanged for cash.

Gift certificates are not transferable and are valid only for the purchase of Wigmore Hall concert tickets, Friends memberships, Mailing List subscriptions and Wigmore Live CDs and digital downloads (when they are sold via the Box Office and Wigmore Hall website only)

Tickets purchased using gift certificates are subject to standard ticket conditions printed on the reverse of tickets.

Gift certificates cannot be used in the restaurant.

Re-prints

In the event that tickets have not been received in the post, or have been mislaid, duplicate tickets can be issued. Please contact the Box Office on 020 7935 2141.

Delivery/Collection

Your tickets will be sent out by post if time permits. If they are purchased within 5 days of the performance, they will be held at the Box Office. These tickets can be collected at the Pre-Paid Tickets Desk before the performance, upon presentation of the Debit/Credit Card used to make your booking.

Latecomers

Latecomers can only be admitted during a suitable pause in the performance, determined by the Wigmore Hall Management. For some performances, latecomers cannot be admitted.

Re-Admittance

We will do our very best to accomodate those needing to leave the auditorium during a performance due to a medical need.  Depending on availability and the nature of the performance, this may mean temporary re-seating in a seat near the rear of the Hall until a suitable pause.

Photography

No photographic or recording equipment of any kind may be used in the auditorium without prior written permission of Wigmore Hall's Management.

Events recording for Broadcast and Live Streaming

Wigmore Hall or permitted third parties may carry out filming and sound recording in or about the venue. By purchasing tickets you consent to filming, photography and sound recording which may include you or any member of your party and its use in commercial distribution without payment or copyright. Wherever possible, tickets and signage in the building will state whether events will be filmed.

Website Usage

We reserve the right to block access to Wigmore Hall's web site and to cancel any completed ticket orders if we believe that a person is using automated means to check availability or purchase tickets or back-engineer any aspect of our website's or associated service's functionality, content or code.

Use of any software or technology that could interfere with the performance of, or place an unreasonably large load on Wigmore Hall's website or reverse-engineer encryption methods is not permitted.

Children and School Groups

Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall. Under 5s are encouraged to participate in our Chamber Tots programme.

Unless participating in a Learning event, children must be accompanied by and remain under the care and control of a responsible adult at all times.

School groups must have a minimum ratio of one adult to ten children with at least two adults accompanying any group of children even if the group number is less than ten.

If you would like to receive a copy of our Child Protection Policy please contact the Learning Team.

Those attending Learning events consent to the photographing and filming of themselves as members of the audience. It is the responsibility of the person in charge of the group to seek consent from parents or guardians in advance of the visit.

Fees

Please note that administration fees are non-refundable.

Fee  Amount
Ticket resale £1.50 per ticket
Ticket exchange £1.50 per ticket
Telephone order administration £3.00 per order
Internet order administration £2.00 per order

Published Programmes

All details are correct at time of printing. We make every effort to ensure our website is up to date, but it is not always possible to account for last minute changes. We reserve the right to make changes to any programme or artist up to the point of the performance without giving notice. Refunds are not available unless the Hall's Management believes the change to be of a fundamental nature.

Security

For security reasons, bags may be searched as a condition of entry.

The Hall's Management reserves the right to refuse admission.

Wigmore Hall accepts no responsibility for any personal property brought to the venue.

CCTV is in operation on the premises for the purposes of crime prevention and detection.

Privacy Policy

Privacy Policy

Safeguarding Your Data

The Wigmore Hall Trust takes the security your personal data and the safeguarding of your privacy extremely seriously. The data that we collect, process and use is treated in accordance with this Privacy Policy. Please read this Privacy Policy carefully to understand how your personal information will be treated.

By registering for an account on our website (including sub-domains, web pages within this site or any equivalent mirror, replacement, substitute or backup website) and agreeing to our Terms and Conditions, you give The Wigmore Hall Trust your consent to the collection storage and use of your personal data in accordance with this Privacy Policy.

By accepting our Privacy Policy from cookie popup that appears when you first visit our site, and re-appears if there has been a change to this Privacy Policy, you agree to our use of cookies, explained below.

Personal Information

The details which you provide about yourself and any information which identifies you such as your name, address, email address, telephone numbers and country of residence will only be retained by The Wigmore Hall Trust if you provide or update this personal information when registering your account, buying a membership, making a donation, purchasing tickets, or when asking to receive communications from Wigmore Hall.

Although it is not compulsory to provide all of this information, should you choose not to, then Wigmore Hall may not be able to provide you with the full range of services that our website has to offer.

You can update and amend your personal details at any time here: http://www.wigmore-hall.org.uk/account/update , or by signing in to our website using the ‘Sign in’ link at the top of any page and accessing your account details by selecting ‘My Account’ at the top of any page.

Other information

A public IP address is a unique number that allows a computer, group of computers or other Internet-connected device to browse to the Internet Our web server stores log files that record information such as Internet protocol (IP) addresses, browser types, Internet service providers (ISPs), referring/exit pages, platform types, date/time stamps, and page navigation paths. We gather this information to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at our website. IP addresses recorded by our log files are not linked to personally identifiable information; you remain anonymous even though your public IP address is used to produce analytics information.

Google Analytics

Like many websites, particularly those of charities, we have enabled the use of Google Analytics - anonymous visitor statistics, managed by Google. Using this service means that we can make use of the standard, free Google Analytics reporting tools to gain further insight into website behaviour and usage and ensure that we are investing efficiently in the development of our website and the online services we offer to our customers. You can find out more about Google Analytics here: http://www.google.com/analytics/learn/privacy.html

How the Wigmore Hall Trust uses your personal information

The Wigmore Hall Trust uses your personal information for 6 primary purposes:

  1. To process donations, ticket sales, merchandise and digital music sales
  2. To send you information (marketing communications)
  3. To inform you about changes and improvements to our website
  4. To report upon engagement with our artistic and learning programmes internally (aggregate data is used here).
  5. To ensure that we are attracting a representative audience in line with our public subsidy (aggregate data is used here).
  6. To help us find your record in the event of a forgotten login or changed email address.

Unsubscribing

You can choose to unsubscribe from marketing communications by updating your contact preferences here: http://www.wigmore-hall.org.uk/account/contact-preferences or by signing in to our website using the ‘Sign in’ link at the top of any page, accessing your account details by selecting ‘My Account’ at the top of any page and then clicking on the block entitled ‘Interests/Contact Preferences’.

To unsubscibe from any of our marketing emails, follow the steps above or simply click the 'unsubscribe' link found in the footer of all of our marekting emails.

Sharing your personal information

Other than where you have consented to The Wigmore Hall Trust sharing your personal information, The Wigmore Hall Trust will not disclose any of your personal information without your permission unless required to do so (for example, if required to do so by a court order), or when requested by the police or a regulatory or government authority investigating illegal activities.

We shall not disclose your personal information to any third party except those organisations who process data for us, for example to execute communications (posting season brochures, diaries, etc.) according to your preferences. In such circumstances, we ask those third parties to give us confidentiality or non-disclosure undertakings.

The Wigmore Hall Trust will not share your personal information for marketing purposes.

The Wigmore Hall Trust may transfer your personal information ‘internally’ as part of any business restructuring or reorganisation, but shall take steps to ensure that your privacy rights continue to be protected.

In addition, if you choose to enter competitions or other activities that require administration by third parties, The Wigmore Hall Trust may pass your personal information to such businesses in order that you can be contacted.

Security

You have full responsibility for the protection of your device(s), including hardware, software and the stored data, and hardware, software and the stored data of any third parties who may have access or be otherwise connected to your device(s).

You are responsible for ensuring that data downloaded or otherwise received from this website is free from malicious software. The Wigmore Hall Trust takes every precaution to protect your information. To this end, The Wigmore Hall Trust uses appropriate technologies and has implemented policies to safeguard your privacy from unauthorized access and improper use.

Users Under 16

If you are under 16, please obtain your parent/carer’s consent beforehand whenever you provide personal information. Without such consent, you are not allowed to provide us with your personal information.

Third Party Websites

The Wigmore Hall Trust is not responsible for the privacy notices and practices of other websites even if accessed using links from our website. We recommend that you check the policy of each website you visit and contact its owner or Data Protection Officer if you have any concerns or questions.

Transfer of your personal information outside the European Economic Area

Whilst the computer servers used to facilitate our website are located in the UK, by the nature of the Internet it is possible that the personal information you provide to The Wigmore Hall Trust may be transferred to countries outside the European Economic Area (EEA). For example, this may happen if any of the computer servers used to facilitate our website failover to others which are located in a country outside of the EEA.

Contact Us

We endeavour to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies or if you have any questions about this Privacy Notice or wish to request a copy of your personal information which we have in our systems, please This email address is being protected from spambots. You need JavaScript enabled to view it. or call on 020 7935 2141.

Our postal address:

36 Wigmore Street
London
W1U 2BP

Changes to this policy

This Wigmore Hall Trust Privacy Policy may change at any time. You may therefore wish to check it each time you visit our website.

Cookie Policy

Cookies

Information

Cookies get their name from a computer programming technique, in which ‘magic cookies’ were passed from routine to routine so that disparate parts of a computer program could share information.

Websites use cookies in a similar way; by storing information in tiny text files which are placed on your device (computer/mobile phone/tablet, etc.) when you visit the site, creating a kind of ‘memory’, just for that website, so that during your visit and hopefully when you visit again, your visit can be managed in the manner in which you have become accustomed. To protect your privacy, each web domain can access only those cookies which were stored by that specific web domain. This means that only Wigmore Hall’s web servers can access the cookies set by the wigmore-hall.org.uk domains.

Cookies are used by Wigmore Hall’s website to help with two basic tasks – managing your visit to the site and helping us to improve the site:

Managing your visit

‘Session cookies’ are used to keep track of your login details and what you’re in the process of purchasing. Without these cookies, our site could not process your transactions. They only reside on your device temporarily and are removed when you log out of our website or when you close your browser. You can read more about session cookies here:
http://www.google.com/analytics/learn/privacy.html

Helping us to improve our website

Analytics cookies enable us to track and report upon the ways in which visitors arrive at our website and their subsequent use of the site. This information helps us to streamline our website, so that users can get to what they need as easily and efficiently as possible. The information also helps us save money by cutting back on online advertising campaigns to which our audience is not responding.

Like many websites, particularly those of charities, the cookies we use for these performance and analytic tasks are anonymous visitor statistics cookies, managed by Google. Using these means that we can make use of the standard, free Google Analytics reporting tools. You can find out more about the cookies used to enable Google’s analytics here:
http://www.google.com/analytics/learn/privacy.html

Giving us your permission to use cookies

If the settings on your browser software which you are using to view this website are adjusted to accept cookies, or you  have clicked 'OK' on the cookie bar that appeared the first time that you visited our website then we take this and your use of our website to mean that you agree to our use of cookies. If you wish to remove or not use cookies from our site then you can do so within the settings of your browser or device and the providers of your browser software or device can assist you with this, but please note that doing so would mean that our site will not work as you would expect.

Cookie names

Should you choose to make a purchase on our site, we will set 7 cookies to manage this process:

Name: _utmz
Purpose: Google Analytics Tracking 
Domain: wigmore-hall.org.uk
Party: 1st Party
Type: Persistent
Lifespan: 6 months
Description: Stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our site. The cookie is updated with each page view.

Name: _utma
Purpose: Google Analytics Tracking
Domain: wigmore-hall.org.uk
Party: 1st Party
Type: Persistent
Lifespan: 2 years
Description: This cookie is typically written to the browser upon your first visit to our site from each web browser you use. If the cookie is deleted, and the browser visits our site again, a new __utma cookie is written with a different unique ID. This cookie is used to determine 'unique visitors' and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics use to ensure both the validity and accessibility of the cookie as an extra security measure.

Name: _utmb
Purpose: Google Analytics Tracking
Domain: wigmore-hall.org.uk
Party: 1st Party
Type: Persistent
Lifespan: 30 minutes
Description: This cookie is used to establish and then continue a user session. When you view a page, the Google Analytics code tries to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time you visit a different page, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie will expire if you pause on our site for longer than 30 minutes.

Name: _utmc
Purpose: Google Analytics Tracking
Domain: wigmore-hall.org.uk
Party: 1st Party
Type: Persistent
Lifespan: n/a
Description: Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for a user. It's just included now for backward compatibility.

Name: _utmt 
Purpose: Google Analytics Tracking
Domain: wigmore-hall.org.uk
Party: 1st Party
Type: Persistent
Lifespan: n/a
Description: Helps the Google Analytics tracking service to determine the purpose of pages - e.g. event, transaction, item or working with custom variables. Pages not falling into these categories can then be classed as static content pages

Name: 0e69b796811eaa200aa7b70f86e2dcec
Purpose: Session Cookie
Domain: wigmore-hall.org.uk
Party: 1st Party
Type: Session
Lifespan: n/a
Description: This is a cookie that is used by Wigmore Hall's content management system, which holds and delivers all of the text, pictures and other content on the site. This cookie creates a browsing session for the user which is used by that content management system for content and session variables that are unique to each user

Name: wigmoreCookiePolicy
Purpose: User Experience
Domain: wigmore-hall.org.uk
Party: 1st Party
Type: Persistent
Lifespan: 1 year
Description: This cookie is created when you click 'OK' to acknowledge that we use cookies. It ensures that you will not have to acknowledge that fact every time you visit.

More can be read about Google’s privacy policy here: http://www.google.com/analytics/learn/privacy.html