Terms and conditions of sale and attendance

Mobile devices

The use of 'Do Not Disturb', 'Airplane' or silent modes on mobile devices is not permitted. All mobile devices must be powered off during performances.

Tickets

Please carefully check the details on your tickets, as mistakes cannot always be rectified.

Reselling your ticket for profit or gain makes it void. Only tickets sold from the Wigmore Hall Box Office or appointed agents are valid for admission.

Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Holders of re-sold tickets may be refused entry.

For certain events, a limited number of tickets are available per person.

Refunds

All tickets are subject to our exchange policy listed below.

If the performance is interrupted and does not continue, money will only be refunded if the interruption occurs before the interval.

Re-sales

We only accept tickets for re-sale in the event of a sold out concert. You will receive a refund if we are able to re-sell your ticket. This is typically credited to the account on our system, and can be redeemed against any purchase from Wigmore Hall. The re-sale fee is £1.50 per ticket.

Exchanges

If you need to return your tickets we will be happy to exchange them for a Credit Voucher valid for 6 months. Tickets must be returned to the Box Office at least two weeks prior to the concert.

Gift certificates

Gift certificates are valid for 1 year from the date of issue.

Gift certificates have no cash value and cannot be exchanged for cash.

Gift certificates are not transferable and are valid only for the purchase of Wigmore Hall concert tickets, Friends memberships, Mailing List subscriptions and Wigmore Live CDs and digital downloads (when they are sold via the Box Office and Wigmore Hall website only)

Tickets purchased using gift certificates are subject to standard ticket conditions printed on the reverse of tickets.

Gift certificates cannot be used in the restaurant.

Re-prints

In the event that tickets have not been received in the post, or have been mislaid, duplicate tickets can be issued. Please contact the Box Office on 020 7935 2141.

Delivery/collection

Your tickets will be sent out by post if time permits. If they are purchased within 5 days of the performance, they will be held at the Box Office. These tickets can be collected at the Pre-Paid Tickets Desk before the performance, upon presentation of the Debit/Credit Card used to make your booking.

Latecomers

Latecomers can only be admitted during a suitable pause in the performance, determined by the Wigmore Hall Management. For some performances, latecomers cannot be admitted.

Re-admittance

We will do our very best to accommodate those needing to leave the auditorium during a performance due to a medical need.  Depending on availability and the nature of the performance, this may mean temporary re-seating in a seat near the rear of the Hall until a suitable pause.

Photography

No photographic or recording equipment of any kind may be used in the auditorium without prior written permission of Wigmore Hall's Management.

Events recording for broadcast and live streaming

Wigmore Hall or permitted third parties may carry out filming and sound recording in or about the venue. By purchasing tickets you consent to filming, photography and sound recording which may include you or any member of your party and its use in commercial distribution without payment or copyright. Wherever possible, tickets and signage in the building will state whether events will be filmed.

Children and school groups

Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall. Under 5s are encouraged to participate in our Chamber Tots programme.

Unless participating in a Learning event, children must be accompanied by and remain under the care and control of a responsible adult at all times.

School groups must have a minimum ratio of one adult to ten children with at least two adults accompanying any group of children even if the group number is less than ten.

If you would like to receive a copy of our Child Protection Policy please contact the Learning Team.

Those attending Learning events consent to the photographing and filming of themselves as members of the audience. It is the responsibility of the person in charge of the group to seek consent from parents or guardians in advance of the visit.

Fees

Please note that administration fees are non-refundable.

 

Fee  Amount
Ticket resale £1.50 per ticket
Ticket exchange £1.50 per ticket
Telephone order administration £3.00 per order
Internet order administration £2.00 per order

Published programmes

All details are correct at time of printing. We make every effort to ensure our website is up to date, but it is not always possible to account for last minute changes. We reserve the right to make changes to any programme or artist up to the point of the performance without giving notice. Refunds are not available unless the Hall's Management believes the change to be of a fundamental nature.

Conduct and assistance

At Wigmore Hall, our core value is that all staff and visitors must be treated with courtesy and respect.  We ask that you treat everybody with respect too.  We adopt a zero-tolerance approach to anyone who interacts with our staff in an intimidating, aggressive or threatening manner.  We are committed to accessibility and we ask that you demonstrate understanding and compassion towards those around you.  If you notice anyone who needs assistance, or you require assistance yourself, an usher will be happy to help you.

Security

For security reasons, bags may be searched as a condition of entry.

The Hall's Management reserves the right to refuse admission.

Wigmore Hall accepts no responsibility for any personal property brought to the venue.

CCTV is in operation on the premises for the purposes of crime prevention and detection.

FAQs

For further assistance, please see our FAQs