FAQ

COVID-19 and Wigmore Hall

Note that points relating to physical audiences apply when restrictions permit us to welcome audiences to the Hall. During periods of lockdown, we will endeavour to continue presenting concerts via HD livestreams.  Find out more here.

When is Wigmore Hall open?

We are reopening to the public from 17 May 2021.

Will all of the facilities at Wigmore Hall be open?

No. The Box Office, restaurant, bars and rehearsal spaces will not be open, but the toilets will be open (see below).

Are the toilets open? What measures are in place to manage access to the toilets?

We are operating a reduced capacity in the toilets, and all toilets are gender neutral / unisex to help ease congestion.

There are floor markings to help those queuing maintain social distancing and additional space has been set aside for queuing in the Bechstein Room.

Cleaning attendants will be stationed in the toilets during each concert.

Can I bring my own food/drink?

Please do not bring food and drink. No food or drink will be permitted in auditorium and other spaces are closed, or in use.

What safety measures are in place?

We are committed to providing a safe environment for all. Our safety measures include:

  • Running concerts in accordance with current guidance from the UK Government and Public Health England
  • Deep cleaning all areas between concerts with anti-viral products.
  • Using a safe, anti-viral chemical fogging to sanitise the auditorium
  • Providing pre-allocated, socially distanced seating
  • Restricting audience numbers
  • Operating a staggered entry system that does not require physical tickets
  • Ensuring all staff are wearing face coverings and are ready to point you in the right direction
  • Running our ventilation system in ‘COVID-safe’ mode at all times, in accordance with guidance from REHVA (Federation of European Heating, Ventilation and Air Conditioning Associations)
  • Providing hand sanitising stations throughout the building
  • Ensuring cleaning attendants are stationed in the toilets during each concert
  • Checking the temperature of staff and artists before each concert, and asking them not to attend if symptomatic of COVID-19
  • Ensuring we can access the contact details of all audience members, artists and staff in compliance the NHS Test and Trace system.  Except for the individuals who completed ticket orders, all other audience members will be required to 'check in' using the NHSCOVID-19 app, or provide us with their contact details in writing, on the forms provided

Will audiences be socially distanced?

Yes

  • Certain seats in the auditorium have been removed from the manifest, to ensure that social distancing can be managed
  • The toilets have been made gender neutral / unisex
  • Arrangements are in place to ensure that queues for the toilets can be safely managed
  • Floor markings are in place through the public areas
  • A one-way system for access from the street to the auditorium and from the auditorium to the toilets and exits is in place, with staff on hand to help

Staggered entry times

Staggered entry times will safely fill the auditorium whilst maximising the distance between audience members.  Please pay special attention to the time you should arrive at Wigmore Hall for a concert. Order confirmation emails and pre-concert emails will contain this information.

Door A, B or C?

The front doors and the doors from the foyer to the auditorium are divided into two paths; A, on the Left and B, on the right.

Door C is at the rear of Wigmore Hall on Welbeck Way.  The row in which you are sitting will dictate the door through which you should enter and the time at which you should arrive.  Payment emails, order confirmation emails and pre-concert emails will contain this information and the general rule is as follows:

timed entry 2021 05

What if I am late?

With many concerts being broadcast live. If you arrive after the concert has started, we cannot guarantee that you will be admitted to the auditorium.

Will audiences need to wear a face covering?

Yes; all the time you are in the building, you should wear a face covering.

Will hand sanitiser be available?

Yes. Hand sanitising stations are throughout the building.

What should I do if I feel unwell whilst at Wigmore Hall?

Please let a member of staff know. All of our staff can follow our first aid procedures and you will be well cared for.

Will the lift be operating?

Yes, but occupants are limited to those who share a social bubble or are in the same household

Is the cloakroom open?

No, the cloakroom is closed. Please travel light.

Will I be temperature checked when I arrive?

If goverment guidance requires it, we will check audience members' temperatures on arrival, using non-contact infrared thermometers.

What should I do if I develop symptoms of COVID-19 within 7 days of attending a concert?

Please follow the latest Government guidance

My query wasn’t answered by the above. How can I get in touch with you?

You can email queries to our This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as quickly as we can.

Do I need to book in advance?

Seats for our concerts are initially being made available to Friends of Wigmore Hall via a series of ticket ballots. Any remaining seats after allocations have been completed are being made available online through general sale. More information can be found here. Please note, tickets are currently being taken off sale 24 hours in advance of each concert.

Access and Facilities

How do I get to Wigmore Hall?

For information on how to get to Wigmore Hall see Visit Us

Can I park my car at Wigmore Hall?

There is no facility for car parking at Wigmore Hall itself.

Street Parking

There is limited street parking after 6:30pm on single yellow lines (Mon – Sat) and all day Sunday in permitted areas.

Congestion Charging

Wigmore Hall is situated within the Congestion Charge Zone. The Congestion Charge is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day, except Christmas Day. If your vehicle does not meet the Ultra Low Emission Zone (ULEZ) standards, you must also pay the ULEZ charge.
The ULEZ operates from midnight to midnight, 7 days a week, every day of the year, except Christmas Day.

What facilities are there for people who may experience accessibility difficulties?

We aim to ensure that Wigmore Hall is accessible to all, for details see Disabled Access and Facilities.

Is there a cloakroom?

Yes, but it is closed, in line with governement guidance. Please travel light.

 Will my bag be searched?

Your safety is very important to us. We ask wherever possible that visitors do not bring large bags into the Hall.

All visitors may be subject to random bag searches and refusal may lead to non-admittance.

Thank you for your understanding and assistance.

Can I get something to eat and drink?

Our resturant and bar are currently closed.

Is a seating plan available for download?

Note that this seating plan is not currently in use;  we are operating a socially distanced seating plan, which is subject to change and therefore not avaiable to download.

pdf Seating plan (112 KB)

Tickets and Support

What are the Box Office opening hours?

Booking in person:

  • The Box Office is closed.

Booking by telephone

  • Telephones are currently not in operation.  Please contact the Box Office via This email address is being protected from spambots. You need JavaScript enabled to view it..

The Box Office during Christmas and Summer

The Wigmore Hall Box Office is closed for telephone and personal bookings on Christmas Day and Boxing Day and at the weekends during our summer closure period. Online booking is available at any time.

How and when can I book for a concert?

Under normal circumstances, Wigmore Series concerts are divided into the three booking periods shown below.  We hope to return to this format as soon as we can but things are a little uncertain at this time.

  • Period 1: September – December: general public booking opens in May
  • Period 2: January – March: general public booking opens in November
  • Period 3: April – July: general public booking opens in February

Currently, ome concerts in the Wigmore Series sell out to Friends and Mailing List members during ticket ballots . If you would like to take part in the ballots, find out how to become a Friend.

Further concerts are put on sale on the first working day of every month, 3 months before they are due to take place. If you have any specific concert queries, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

The concert is sold out. How can I get returns?

Please note that the procedure below is not currently in place because of ticket ballots and contact tracing requirements.  Returns are not being made available at this time

Contact the Box Office on 020 7935 2141 a few days before the concert to check if any tickets have been returned. If available, returns can be booked in person or by telephone. We also sometimes get returns on the door, so you can try queuing on the night for returned tickets. If all seats for a performance have been sold, a limited number of standing places may be available for purchase from midday on the day of the concert. Standing spaces will be allocated to personal callers queuing at the Wigmore Hall Box Office only, one ticket per person. For Lunchtime and Coffee Concerts standing tickets will go on sale when the Box Office opens.

Returns Policy – Can I return purchased tickets?

If you need to return your tickets we will be happy to exchange them for a credit voucher, valid for six months. Tickets must be returned to the Box Office at least two weeks prior to the concert. For sold out concerts only, we will accept returned tickets until the start of the concert and attempt to resell them for you. While we cannot guarantee resale, if the tickets are resold we will issue you with a refund. All returned & exchanged tickets incur a £2.00 administration fee per ticket.

How early do I need to book to get my preferred seats?

The earlier you book the more likely you are to get the seats you want. Some concerts in the Wigmore Series sell out to Friends and Mailing List members during ticket ballots . If you would like to take part in the ballots, find out how to become a Friend.

How do I distinguish between the Wigmore Series and concerts presented by outside promoters?

All concerts promoted by outside promoters are listed in Events organised by external promoters.

Can I get discount tickets in advance, or on the day?

See Discounts and Concessions for details on

  • Chamber Zone
  • Discounts for disabled people and their companions
  • Group Discounts
  • Radio 3 Lunchtime Concert Concessions
  • Sunday morning Coffee Concert Concessions
  • Standby Discounts
  • Standing Discounts
  • Under 35s Ticketing Scheme

Where do I collect my tickets?

Tickets are not currently being issued.  Instead we are operating an attendance list on the doors. Tickets are not transferrable.

What is the minimum age a child should be to attend a concert?

Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall. Under 5s are encouraged to participate in many family events.

How do I become a Friend?

To become a friend, see Friends of Wigmore Hall.

What is a Gift Certificate and where can I buy one?

Offer a friend the opportunity to attend Europe’s leading venue for chamber music, early music and song by purchasing a Wigmore Hall Gift Certificate.

These can be purchased in any denomination, by calling the Box Office on 0207 935 2141, in person at the Box Office, or online.

You will receive the gift certificate by post in a gift wallet. On the gift certificate is the unique redemption code that may be used online or via the Box Office.

How do I redeem a gift certificate online?

At the Checkout page, select to make a donation to Wigmore Hall if required, click on 'Redeem Gift Certificate' and type your unique gift certificate redemption code into this box. Once entered, the amount due will be updated to take the Gift Certificate amount into consideration, leaving you the option to pay the remaining balance by card if needed.

How to reset your password

How do I reset my password?

Overview:

  1. You give us the email address you usually use to log onto our website
  2. We send you a link by email
  3. You click the link, it takes you to our website, to a page where you can enter a new password
  4. You enter your new password (twice, just to be sure it's right) and click a button to update it in our records and log yourself in

You can access the procedure here: https://wigmore-hall.org.uk/forgot-password

For further assistance please This email address is being protected from spambots. You need JavaScript enabled to view it.

Your first visit to Wigmore Hall

What styles of music can I hear at the Hall and how will I know what I might like?

Wigmore Hall’s programme includes a large range of recitals and chamber music. The music ranges from Early Music, generally written before 1600, to Jazz and music written by living composers. Recitals usually feature one or two musicians singing or playing the piano, a stringed instrument or a wind or brass instrument. Chamber Music concerts tend to include small groups of between 3 and 18 performers. Each of our event pages details who is playing and the music to be performed. If you are still unsure what you might enjoy, the Box Office is happy to help with suggestions on 020 7935 2141 or This email address is being protected from spambots. You need JavaScript enabled to view it..

What should I wear to a concert?

There is no dress code for concerts at Wigmore Hall. The auditorium is air conditioned and there is a cloakroom if you need it.

(@ November 2020): Face coverings must be worn at all times whilst inside the building.

How long will the concert last?

BBC Lunchtime Concerts (Mondays at 1:00pm) and Coffee Concerts (Sundays at 11:30am) last approximately 1 hour with no interval. Other concerts last around 2 hours including a 20 minute interval. Approximate durations are detailed on each event page on the website. Check with the Box Office - This email address is being protected from spambots. You need JavaScript enabled to view it. - if you have a query about a specific concert.

When do I clap?

It is generally best to clap only when a piece finishes (check in your concert programme how many movements or sections the piece has), as clapping at the wrong moment can be distracting for the performers and other audience members. If in doubt, wait until the rest of the audience starts clapping. At the end of the piece it is often usual for a small pause to be left before the applause.

Digital Downloads

What is a digital download?

The Wigmore Hall Live digital downloads for sale on our website are files which, once purchased, must be downloaded from our website to be played and can only be played using a compatible device.

Why are mp3 and FLAC files cheaper than CD's?

We can offer these digital files at a lower price than CDs for two reasons. Firstly, there are no manufacturing costs as there are with CDs. Secondly, aside from the costs associated with hosting the digital files online and developing the technology to make them available to download, there are no administrative costs at all for Wigmore Hall in the sales process.

Can I play mp3 and FLAC files files in my CD player?

To play digital files on your CD player you would need to have two things in place. Firstly, you would need a CD player that can play digital files in mp3 or FLAC format. Standard CD players do not generally do this, so you may need to check online before purchasing. Secondly, you would need to copy the files to a CD, or to a USB storage device, if your CD player accepts one.

What do I need to listen to mp3 and FLAC files?

Once downloaded, files must be transferred to the player of your choice. This could be an iPod, iPhone or iPad, any other smartphone or tablet device, a Windows, Apple or Linux desktop computer, notebook or laptop, any compatible media streaming system such as Sonos, Logitech Media Server, or a standalone hifi player such as those manufactured by Denon, Marantz, Cambridge Audio and Cyrus, among others.

Which format should I buy for iPod / iPhone / iPad?

For Apple devices, please buy mp3 files. FLAC files, while offering higher quality, would need to be played in a third party app (see below) or converted using separate software before they can be played on an Apple device using the native Apple Music app and the iTunes library

Note that a desktop or laptop computer is necessary to transfer downloaded music files to iTunes, and then to the mobile device.

What do I need to listen to FLAC files?

If you have not used FLAC files before, you may need to install an app to ensure compatibility with this file format. We recommend VLC media player, which can be installed on most devices and operating systems, often at no cost.

I bought some digital files. How do I download them?

Log in to our website. Click on your name in the bar at the top of the screen, or use the link at the top called 'My Account'. Then scroll down until you see 'Order History'. Click this, and find the order in which you bought the digital files. Click to expand the order and you will be able to select the files and download them using the 'Download Files' button.

Can I download files directly onto a mobile device?

It is recommended that unless you have sufficient knowledge, bandwidth, storage and installed apps to manage the task, you do not attempt to download and unpack digital files on a mobile device.

FLACs and mp3s download from our website as .zip archives which, when extracted, contain the music files and sleeve notes. iPad/iPhone users buying FLACs therefore need appropriate apps installed both for extracting the archive and for playing the files themselves, as the standard Apple Music app is not compatible with the FLAC format. Note that there is no way to move extracted mp3 files to the Apple Music app using only a mobile device.

For these reasons, we recommend that downloads are handled using a desktop or laptop computer, in which case no special software would be required and files can then easily be managed and transferred to mobile devices.

Do I need to download the sleeve notes separately?

Sleeve notes are included with every download, which will be delivered in compressed 'zip' format. To avoid downloading multiple copies of the sleeve notes, please endeavour to select all the required tracks in each album when downloading files.

I bought digital files by accident. How do I exchange these for a CD?

Please contact our Box Office, who can arrange this for you.

Do the files come with metadata?

Yes. We have taken great care to add metadata including cover art, composer data and even song texts to our digital files so that they can be dropped into most media libraries or players and will display correctly.

Data protection and privacy

How does Wigmore Hall look after the privacy of staff, artists, donors, Friends and project particpants?

You can find out about our approach to data protection and privacy here.

Do I need to allow cookies to use Wigmore Hall's website?

Yes.  Cookies are used by Wigmore Hall’s website to help with two basic tasks – managing your visit to the site and helping us to continually develop and improve the site.  You will find more detail about this in our cookie policy.

Where will I find Wigmore Hall's terms and conditions of sale?

Our terms and conditions of sale also incorporate information about security at Wigmore Hall, the use of photography and mobile devices inside the auditorium and our policy regarding children (we welcome over 5s to any concert and programme many events for under 5s!).

You will find our terms and conditions of sale and attendance here.

What data of mine does Wigmore Hall process, and why?

If you have applied to work at the Trust, particpated in a Learning project, bought a ticket or membership, created an account or donated money to us, then we will be looking after a copy of some of your personally identifiable information, like your name, email address, postal address, etc.  We take this responsibility very seriously indeed and we work hard to ensure that whilst we hold this data, you still have control over it, and we keep it safe.

An explanation of what data we process, what we share and why, can be found in our privacy policy.

I have an enquiry about Wigmore Hall's use of my data.  Who do I contact?

Please contact The Data Protection Manager, Wigmore Hall, 36 Wigmore Street, London W1U 2BP or email This email address is being protected from spambots. You need JavaScript enabled to view it..

I bought a ticket and now I receive marketing emails.  Why is that?

Wigmore Hall is a charity and we feel that we have a legitimate interest to email people who have bought tickets to our concerts. In the words of our Director, John Gilhooly, "The repertoire heard by Wigmore Hall’s audiences spans five centuries and is brought to life by the world’s finest musicians, whether established or emerging artists. We ensure that the intensity and integrity of their performances is reflected in the supporting materials we produce, the complementary activities we organise and the professional partnerships we cultivate."

We have five core values, which underpin and expand upon this vision. They can be found here: The Wigmore Hall Trust. We constantly strive to raise ticket sales revenue to support these values but marketing is expensive.  We consider people who have bought tickets to have already shown that they are interested in our work and bringing our concerts, news and activities to their attention via email is therefore a significant and cost effective way to raise this revenue.

I don't want you to contact me anymore.  What do I do?

You simply need to change your contact preferences.  Please log into your account online and change your contact preferences here, get in touch with us on 020 7235 2141 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Priority Booking

Is Priority Booking still happening?

We are working with reduced staff resources and limited access to office space.  In order for us to keep in step with government health guidelines regarding auditorium seating and public space management, and to enable us to keep artists working amid contantly changing travel restrictions, tickets for concerts are currently being offered to Friends of Wigmore Hall using a ballot system.  Ballots are conducted via our website, and all existing and new Friends are included in the ballots, unless they opt out.

You can find out about the ballot process here.  

 

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