Note that points relating to physical audiences apply when restrictions permit us to welcome audiences to the Hall. During periods of lockdown, we will endeavour to continue presenting concerts via HD livestreams. Find out more here.
When is Wigmore Hall open?
We are only open for concerts when restrictions permit. You can see who’s performing here
Will all of the facilities at Wigmore Hall be open?
No. The Box Office, restaurant, bars or rehearsal spaces will not be open but the toilets will be open (see below).
Are the toilets open? What measures are in place to manage access to the toilets?
We are operating a reduced capacity in the toilets, and all toilets are gender neutral / unisex to help ease congestion.
There are floor markings to help those queuing maintain social distancing and additional space has been set aside for queuing in the Bechstein Room.
Cleaning attendants will be stationed in the toilets during each concert.
Can I bring my own food/drink?
Please do not bring food and drink. No food or drink will be permitted in auditorium and other spaces are closed, or in use.
What safety measures are in place?
We are committed to providing a safe environment for all. Our safety measures include:
Will audiences be socially distanced?
Staggered entry times
Staggered entry times will safely fill the auditorium from front to back. The further front you are sitting, the earlier you must arrive. Order confirmation emails, and pre-concert emails will contain this information.
Door A or Door B?
The front doors and the doors from the foyer to the auditorium are divided into two paths; A, on the Left and B, on the right. Your seat number dictates the door through which you should enter. Order confirmation emails, and pre-concert emails will contain this information.
What if I am late?
The majority of our concerts are broadcast live. If you arrive after the concert has started, we cannot guarantee that you will be admitted to the auditorium
Will audiences need to wear a face covering?
Yes. All the time you are in the building, you need to be wearing a face covering.
Will hand sanitiser be available?
Yes. Hand sanitising stations are throughout the building.
What should I do if I feel unwell whilst at Wigmore Hall?
Please let a member of staff know. All of our staff can follow our first aid procedures and you will be well cared for.
Will the lift be operating?
Yes, but occupants are limited to those who share a social bubble or are in the same household
Is the cloakroom open?
No. The cloakroom is closed. Please travel light.
Will I be temperature checked when I arrive?
We will be checking audience members' temperatures on arrival, using non-contact infrared thermometers.
What should I do if I develop symptoms of COVID-19 within 7 days of attending a concert?
Please follow the latest Government guidance
My query wasn’t answered by the above. How can I get in touch with you?
Do I need to book in advance?
Seats for our concerts are being allocated through a ballot process. More information can be found here
How do I get to Wigmore Hall?
For information on how to get to Wigmore Hall see Visit Us
There is no facility for car parking at Wigmore Hall itself.
There is limited street parking after 6:30pm on single yellow lines (Mon – Sat) and all day Sunday in permitted areas.
Visitors that require parking with bigger vehicles can use Q-Park Marylebone car park.
Wigmore Hall is situated within the Congestion Charge Zone. The Congestion Charge is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day, except Christmas Day. If your vehicle does not meet the Ultra Low Emission Zone (ULEZ) standards, you must also pay the ULEZ charge.
The ULEZ operates from midnight to midnight, 7 days a week, every day of the year, except Christmas Day.
What facilities are there for people who may experience accessibility difficulties?
We aim to ensure that Wigmore Hall is accessible to all, for details see Disabled Access and Facilities.
Is there a cloakroom?
Yes, but it is closed, in line with governement guidance. Please travel light.
Will my bag be searched?
Your safety is very important to us. We ask wherever possible that visitors do not bring large bags into the Hall.
All visitors may be subject to random bag searches and refusal may lead to non-admittance.
Thank you for your understanding and assistance.
Can I get something to eat and drink?
Our resturant and bar are currently closed.
Is a seating plan available for download?
Yes. You can view or download a pdf seating plan (112 KB) .
Note that this seating plan is not currently in use; we are operating a socially distanced seating plan, which is subject to change and therefore not avaiable to download.
What are the Box Office opening hours?
Booking in person:
Booking by telephone
The Wigmore Hall Box Office is closed for telephone and personal bookings on Christmas Day and Boxing Day and at the weekends during our summer closure period. Online booking is available at any time.
How and when can I book for a concert?
Wigmore Series concerts are divided into three booking periods:
Some concerts in the Wigmore Series sell out to Friends and Mailing List members during ticket ballots . If you would like to take part in the ballots, find out how to become a Friend.
The concert is sold out. How can I get returns?
Please note that the procedure below is not currently valid because of ticket ballots and contact tracing requirements. Returns are not being made available at this time
Contact the Box Office on 020 7935 2141 a few days before the concert to check if any tickets have been returned. If available, returns can be booked in person or by telephone. We also sometimes get returns on the door, so you can try queuing on the night for returned tickets. If all seats for a performance have been sold, a limited number of standing places may be available for purchase from midday on the day of the concert. Standing spaces will be allocated to personal callers queuing at the Wigmore Hall Box Office only, one ticket per person. For Lunchtime and Coffee Concerts standing tickets will go on sale when the Box Office opens.
Returns Policy – Can I return purchased tickets?
If you need to return your tickets we will be happy to exchange them for a credit voucher, valid for six months. Tickets must be returned to the Box Office at least two weeks prior to the concert. For sold out concerts only, we will accept returned tickets until the start of the concert and attempt to resell them for you. While we cannot guarantee resale, if the tickets are resold we will issue you with a refund. All returned & exchanged tickets incur a £2.00 administration fee per ticket.
How early do I need to book to get my preferred seats?
The earlier you book the more likely you are to get the seats you want. Some concerts in the Wigmore Series sell out to Friends and Mailing List members during ticket ballots . If you would like to take part in the ballots, find out how to become a Friend.
How do I distinguish between the Wigmore Series and concerts presented by outside promoters?
All concerts promoted by outside promoters are listed in Events organised by external promoters.
Can I get discount tickets in advance, or on the day?
See Discounts and Concessions for details on
Where do I collect my tickets?
Tickets are not currently being issued. Instead we are operating an attendance list on the doors. Tickets are not transferrable because, should be need to, we will use buyers' contact information to support the NHS Test and Trace procedures.
What is the minimum age a child should be to attend a concert?
Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall. Under 5s are encouraged to participate in our Events for Under 5s programme.
How do I become a Friend?
To become a friend, see Friends of Wigmore Hall.
What is a Gift Certificate and where can I buy one?
Offer a friend the opportunity to attend Europe’s leading venue for chamber music, early music and song by purchasing a Wigmore Hall Gift Certificate.
These can be purchased in any denomination, by calling the Box Office on 0207 935 2141, in person at the Box Office, or online.
You will receive the gift certificate by post in a gift wallet. On the gift certificate is the unique redemption code that may be used online or via the Box Office.
How do I redeem a gift certificate online?
At the Checkout page, select to make a donation to Wigmore Hall if required, click on 'Redeem Gift Certificate' and type your unique gift certificate redemption code into this box. Once entered, the amount due will be updated to take the Gift Certificate amount into consideration, leaving you the option to pay the remaining balance by card if needed.
How do I reset my password?
You can access the procedure here: https://wigmore-hall.org.uk/forgot-password
What styles of music can I hear at the Hall and how will I know what I might like?
What should I wear to a concert?
There is no dress code for concerts at Wigmore Hall. The auditorium is air conditioned and there is a cloakroom if you need it.
(@ November 2020): Face coverings must be worn at all times whilst inside the building.
How long will the concert last?
When do I clap?
It is generally best to clap only when a piece finishes (check in your concert programme how many movements or sections the piece has), as clapping at the wrong moment can be distracting for the performers and other audience members. If in doubt, wait until the rest of the audience starts clapping. At the end of the piece it is often usual for a small pause to be left before the applause.
What is a digital download?
The Wigmore Hall Live digital downloads for sale on our website are files which, once purchased, must be downloaded from our website to be played and can only be played using a compatible device.
Why are mp3 and FLAC files cheaper than CD's?
We can offer these digital files at a lower price than CDs for two reasons. Firstly, there are no manufacturing costs as there are with CDs. Secondly, aside from the costs associated with hosting the digital files online and developing the technology to make them available to download, there are no administrative costs at all for Wigmore Hall in the sales process.
Can I play mp3 and FLAC files files in my CD player?
To play digital files on your CD player you would need to have two things in place. Firstly, you would need a CD player that can play digital files in mp3 or FLAC format. Standard CD players do not generally do this, so you may need to check online before purchasing. Secondly, you would need to copy the files to a CD, or to a USB storage device, if your CD player accepts one.
What do I need to listen to mp3 and FLAC files?
Once downloaded, files must be transferred to the player of your choice. This could be an iPod, iPhone or iPad, any other smartphone or tablet device, a Windows, Apple or Linux desktop computer, notebook or laptop, any compatible media streaming system such as Sonos, Logitech Media Server, or a standalone hifi player such as those manufactured by Denon, Marantz, Cambridge Audio and Cyrus, among others.
Which format should I buy for iPod / iPhone / iPad?
For Apple devices, please buy mp3 files. FLAC files, while offering higher quality, would need to be played in a third party app (see below) or converted using separate software before they can be played on an Apple device using the native Apple Music app and the iTunes library
Note that a desktop or laptop computer is necessary to transfer downloaded music files to iTunes, and then to the mobile device.
What do I need to listen to FLAC files?
If you have not used FLAC files before, you may need to install an app to ensure compatibility with this file format. We recommend VLC media player, which can be installed on most devices and operating systems, often at no cost.
I bought some digital files. How do I download them?
Log in to our website. Click on your name in the bar at the top of the screen, or use the link at the top called 'My Account'. Then scroll down until you see 'Order History'. Click this, and find the order in which you bought the digital files. Click to expand the order and you will be able to select the files and download them using the 'Download Files' button.
Can I download files directly onto a mobile device?
It is recommended that unless you have sufficient knowledge, bandwidth, storage and installed apps to manage the task, you do not attempt to download and unpack digital files on a mobile device.
FLACs and mp3s download from our website as .zip archives which, when extracted, contain the music files and sleeve notes. iPad/iPhone users buying FLACs therefore need appropriate apps installed both for extracting the archive and for playing the files themselves, as the standard Apple Music app is not compatible with the FLAC format. Note that there is no way to move extracted mp3 files to the Apple Music app using only a mobile device.
For these reasons, we recommend that downloads are handled using a desktop or laptop computer, in which case no special software would be required and files can then easily be managed and transferred to mobile devices.
Do I need to download the sleeve notes separately?
Sleeve notes are included with every download, which will be delivered in compressed 'zip' format. To avoid downloading multiple copies of the sleeve notes, please endeavour to select all the required tracks in each album when downloading files.
I bought digital files by accident. How do I exchange these for a CD?
Please contact our Box Office, who can arrange this for you.
Do the files come with metadata?
Yes. We have taken great care to add metadata including cover art, composer data and even song texts to our digital files so that they can be dropped into most media libraries or players and will display correctly.
What is Wigmore Hall doing to address the EU General Data Protection Regulation (GDPR)?
You can find out about the changes we have made to systems, processes and services to stay in step with data protection legislation here.
Do I need to allow cookies to use Wigmore Hall's website?
Where will I find Wigmore Hall's terms and conditions of sale?
Our terms and conditions of sale also incorporate information about security at Wigmore Hall, the use of photography and mobile devices inside the auditorium and our policy regarding children (we welcome over 5s to any concert and programme many events for under 5s!).
You will find our terms and conditions of sale and attendance here.
What data of mine does Wigmore Hall process, and why?
If you have bought a ticket or membership, created an account or donated money to us, then we will be looking after a copy of some of your personally identifiable information, like your name, email address, maybe a postal address, etc. We take this responsibility very seriously indeed and we have worked hard to ensure that whilst we hold this data, you still have control over it.
I have an enquiry about Wigmore Hall's use of my data. Who do I contact?
I bought a ticket and now I receive marketing emails. Why is that?
Wigmore Hall is a charity and we feel that we have a legitimate interest to email people who have bought tickets to our concerts. In the words of our Director, John Gilhooly, "The repertoire heard by Wigmore Hall’s audiences spans five centuries and is brought to life by the world’s finest musicians, whether established or emerging artists. We ensure that the intensity and integrity of their performances is reflected in the supporting materials we produce, the complementary activities we organise and the professional partnerships we cultivate.".
We have five core values, which underpin and expand upon this vision. They can be found here: The Wigmore Hall Trust. We constantly strive to raise ticket sales revenue to support these values but marketing is expensive. We consider people who have bought tickets to have already shown that they are interested in our work and bringing our concerts, news and activities to their attention via email is therefore a significant and cost effective way to raise this revenue.
I don't want you to contact me anymore. What do I do?
Is Priority Booking still happening?
We are working with reduced staff resources and limited access to office space. In order for us to keep in step with government health guidelines regarding auditorium seating and public space management, and to enable us to keep artists working amid contantly changing travel restrictions, tickets for concerts are currently being offered to Friends of Wigmore Hall using a ballot system. Ballots are conducted via our website, and all existing and new Friends are included in the ballots, unless they opt out.
You can find out about the ballot process here.