FAQ

Safety Measures

When is Wigmore Hall open?

Wigmore Hall reopens for the 21/22 Season on Wednesday 1 September 2021.

Will all of the facilities at Wigmore Hall be open?

Yes, all facilities at Wigmore Hall will be open as usual.

Are the toilets open?

Yes, the toilets are open as usual.

Can I bring my own food/drink?

Yes, you can; however, please note that no food or drink will be permitted in auditorium.

What safety measures are in place?

All concerts will be run in accordance with current guidance from the UK Government and Public Health England.

Will I need a COVID passport or proof of a negative test?

If guidance from the UK Government and Public Health England changes and COVID passports and/or proof of negative tests become mandatory, we will update our processes and the information on this page accordingly.

Will audiences be socially distanced?

Audiences will not be socially distanced; however, we have chosen to limit capacity to 70 percent during September, whilst we see how the pandemic progresses. Our priority is first and foremost the safety or our audiences, and we will keep the capacity of our concerts under review in the coming weeks. The capacity could increase to full houses if things improve quickly.

Staggered entry times

Staggered entry times will not be in operation.

Through which door should I enter the building?

All audience members usually enter the building through the main entrance at 36 Wigmore Street. If it becomes necessary to open the rear door on Welbeck Way for some concerts, we will contact ticket holders and let them know.

What if I am late?

We will do our best to grant you access to the auditorium as soon as there is a suitable gap in the programme. Where concerts are being broadcast, we cannot guarantee that latecomers will be admitted to the auditorium.

Will audiences need to wear a face covering?

From Saturday 4 December 2021, all audience and visitors to Wigmore Hall are required to wear face coverings while inside the building and at all times while in the auditorium. Face coverings are not required while eating or drinking in the Wigmore Hall Bar and Restaurant.

This is in line with latest government guidance and applies to all over the age of 11 unless you have an exemption for medical reasons.

Will hand sanitiser be available?

Yes. Hand sanitising stations are throughout the building.

What should I do if I feel unwell whilst at Wigmore Hall?

Please let a member of staff know. All of our staff can follow our first aid procedures and you will be well cared for.

Will the lift be operating?

Yes, the lift will be operating as usual.

Is the cloakroom open?

Yes, the cloakroom will be open as usual.

Will I be temperature checked when I arrive?

No, we are not checking audience members’ temperatures.

What should I do if I develop symptoms of COVID-19 within 7 days of attending a concert?

Please follow the latest Government guidance

My query wasn’t answered by the above. How can I get in touch with you?

You can email queries to our This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as quickly as we can.

Do I need to book in advance?

Whilst we recommend booking in advance to avoid missing out, tickets will be available at the Box Office until the concert begins.

Access and Facilities

How do I get to Wigmore Hall?

For information on how to get to Wigmore Hall see Visit Us

Can I park my car at Wigmore Hall?

There is no facility for car parking at Wigmore Hall itself.

Street Parking

There is limited street parking after 6:30pm on single yellow lines (Mon – Sat) and all day Sunday in permitted areas.

Coaches and Larger Vehicles

Visitors that require parking with bigger vehicles can use Q-Park Marylebone car park.

Congestion Charging

Wigmore Hall is situated within the Congestion Charge Zone. The Congestion Charge is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day, except Christmas Day. If your vehicle does not meet the Ultra Low Emission Zone (ULEZ) standards, you must also pay the ULEZ charge.
The ULEZ operates from midnight to midnight, 7 days a week, every day of the year, except Christmas Day.

What facilities are there for people who may experience accessibility difficulties?

We aim to ensure that Wigmore Hall is accessible to all, for details see Disabled Access and Facilities.

Is there a cloakroom?

Yes, we have a free cloakroom attended by a member of staff where you can leave any coats, bags and umbrellas. The cloakroom opens one and a quarter hours before the concert and closes twenty minutes after the end of the concert.

Please note, on occasion larger musical instruments and fold-away bicycles can be accommodated upon request. Please contact the This email address is being protected from spambots. You need JavaScript enabled to view it. with details prior to your visit.

Will my bag be searched?

Your safety is very important to us. We ask wherever possible that visitors do not bring large bags into the Hall.

All visitors may be subject to random bag searches and refusal may lead to non-admittance.

Thank you for your understanding and assistance.

Can I get something to eat and drink?

Yes, the restaurant is on the lower ground floor of the Hall (lift access available). For opening times and menus see Restaurant and Bar.

Is a seating plan available for download?

Yes. You can view or download a  pdf seating plan (112 KB)

Tickets and Support

What is a print at home ticket?

Print at home tickets are tickets which you receive by email, and can print before coming to Wigmore Hall, or have ready on your mobile device to show the Front of House staff as you enter the auditorium.

How do I get print at home tickets?

When booking over the telephone, you will be offerred the option of receiving your tickets by email.

When booking online, you can choose to recieve print at home tickets in the 'Delivery Options' section of the Checkout page.

When will my print at home tickets arrive?

If you choose to receive print at home tickets, your tickets will arrive by email as a PDF attachment, within 6 minutes of completing your booking.

How do I use print at home tickets?

Print at home tickets are A4-sized. You will recieve a single PDF for your booking with one page per ticket in the booking.

You can print the pages for the concert you are attending and present them to the Front of House staff as you enter the auditorium, or you can have the right pages ready to show to the Front of House staff on your mobile device as you enter the auditorium.

Note that if you make a single booking for many concerts at once, you will receive all the tickets in one PDF.  Please take care to have the correct concerts' tickets when you arrive, either printed or ready to show on your mobile device as you enter the auditorium.

What if I lose the email/attachment?

First, try searching your mail using your mail provider's search facility, for the name of the artist who is performing. Also try searching for 'Wigmore Hall', or 'print at home tickets'

Or you can call / email the This email address is being protected from spambots. You need JavaScript enabled to view it. and request that the email with the tickets attached is re-sent to you. The Box Office number is 020 7935 2141.

What are the Box Office opening hours?

Booking in person:

  • Days with daytime and evening performance: 10:00AM – 7:30PM.
  • Days with only an evening performance: 11:30AM – 7:30PM.

Booking by telephone

  • The Box Office telephone lines are open from 10AM until 6PM, 7 days a week.  The number is 020 7935 2141.
  • You can also This email address is being protected from spambots. You need JavaScript enabled to view it..

The Box Office during Christmas and Summer

The Wigmore Hall Box Office is closed for telephone and personal bookings on Christmas Day and Boxing Day and at the weekends during our summer closure period. Online booking is available at any time.

How and when can I book for a concert?

Booking is opened 1 or 2 months in advance, for 2, 3, or 4 months of concerts at a time.

Friends of Wigmore Hall are able to book tickets in advance of general sales.  For more information, see Friends Priority Booking.

Further concerts are put on sale on the first working day of every month, 3 months before they are due to take place. If you have any specific concert queries, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

The concert is sold out. How can I get returns?

Contact the This email address is being protected from spambots. You need JavaScript enabled to view it. a few days before the concert to check if any tickets have been returned. If available, returns can be booked in person or by telephone. We also sometimes get returns on the door, so you can try queuing on the night for returned tickets. If all seats for a performance have been sold, a limited number of standing places may be available for purchase from midday on the day of the concert. Standing spaces will be allocated to personal callers queuing at the Wigmore Hall Box Office only, one ticket per person. For Lunchtime and Coffee Concerts standing tickets will go on sale when the Box Office opens.

Returns Policy – Can I return purchased tickets?

If you need to return your tickets we will be happy to exchange them for a credit voucher, valid for six months. Tickets must be returned to the Box Office at least two weeks prior to the concert. For sold out concerts only, we will accept returned tickets until the start of the concert and attempt to resell them for you. While we cannot guarantee resale, if the tickets are resold we will issue you with a refund. All returned & exchanged tickets incur a £2.00 administration fee per ticket.

How early do I need to book to get my preferred seats?

The earlier you book the more likely you are to get the seats you want. Some concerts in the Wigmore Series sell out to Friends during Priority Booking . If you would like to become a Friend, you can find out more here: Friends of Wigmore Hall.

How do I distinguish between the Wigmore Series and concerts presented by outside promoters?

All concerts promoted by outside promoters are listed in Events organised by external promoters.

Can I get discount tickets in advance, or on the day?

See Discounts and Concessions for details on

  • Chamber Zone
  • Discounts for disabled people and their companions
  • Group Discounts
  • Radio 3 Lunchtime Concert Concessions
  • Sunday morning Coffee Concert Concessions
  • Standby Discounts
  • Standing Discounts
  • Under 35s Ticketing Scheme

Where do I collect my tickets?

If your tickets have not been sent to you in advance they can be collected from the Pre-paid Desk in the main foyer of Wigmore Hall one hour before the performance. You will need to show your credit or debit card as proof of identification upon collection.

What is the minimum age a child should be to attend a concert?

Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall. Under 5s are encouraged to participate in our Events for Under 5s programme.

How do I become a Friend?

To become a friend, see Friends of Wigmore Hall.

What is a gift certificate and where can I buy one?

Offer a friend the opportunity to attend Europe’s leading venue for chamber music, early music and song by purchasing a Wigmore Hall gift certificate.

These can be purchased in any denomination, by calling the Box Office on 020 7935 2141.

, in person at the Box Office, or online.

You will receive the gift certificate by post in a gift wallet. On the gift certificate is the unique redemption code that may be used online or via the Box Office.

How do I redeem a gift certificate online?

At the Checkout page, select to make a donation to Wigmore Hall if required, click on 'Redeem gift certificate' and type your unique gift certificate redemption code into this box. Once entered, the amount due will be updated to take the gift certificate amount into consideration, leaving you the option to pay the remaining balance by card if needed.

Friends Priority Booking

When can I book?

Concerts are available to book in order of Friends membership level, before they go on general sale.  Booking dates for each level are published on our Friends Priority Booking page.  We will also send you an email before and at the time that priority booking opens, and show an alert at the top of the screen, if you are signed into our website.

How do I book?

Booking during Priority Booking is identical to our usual online ticket booking process, which is described here: How To Book. If you are a Friend and would like to book during Priority Booking, just ensure that you are signed into our website to access the concerts currently open to your membership level.

In cases when the website becomes very busy, a queuing system will be in operation to ensure bookings can be completed without issue. The queuing system will display your place and estimated wait time, and you can request an email notification when it is your turn, should you wish.

What happened to the old 'Request List' process?

That system is no longer in place. Regular online booking is simply opened early to Friends, in order of their membership level.  To find out more, see our Friends Priority Booking page.

I am a Friend, but I cannot access Priority Booking.

  • Ensure that you have signed into our website
  • Try refreshing the page you are on, either by pressing F5 or using the circular refresh button in your browser’s toolbar.
  • If you have just changed your password, try signing out and signing back in to the website.
  • Ensure that your account has an active membership by checking at the top of the page, where your membership level will be displayed, or by visiting https://wigmore-hall.org.uk/account/membership-details
  • If you cannot see your membership level in these places, you may have created an account with a different email address to the one we have for you.

    Try signing out and creating a new account with the correct email address, or contact the Box Office for assistance.

  • Booking opens to each membership level in turn; perhaps it has not yet opened for your membership level. You can check the booking dates for each membership level on the Friends Priority Booking page
  • Sometimes, clearing the data which your computer has cached from our website can correct problems.
    • If you are using the Edge browser on a Windows computer, follow Microsoft’s instructions here
    • If you are using the Safari browser on an Apple Mac computer, follow instructions here.
    • If you are using the Safari browser on an Apple iPad or iPhone, follow instructions here.
  • Ensure that your browser is up to date.
  • Try using a different device or browser, e.g. Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge.

I completed my Priority Booking order but I'd like to book for another concert(s)

Just sign back into our website and book.  You can make as many Priority Booking orders as you like.

How to reset your password

How do I reset my password?

Overview:

  1. You give us the email address you usually use to sign onto our website
  2. We send you a link by email
  3. You click the link, it takes you to our website, to a page where you can enter a new password
  4. You enter your new password (twice, just to be sure it's right) and click a button to update it in our records and sign yourself in

You can access the procedure here: https://wigmore-hall.org.uk/forgot-password

For further assistance please This email address is being protected from spambots. You need JavaScript enabled to view it.

Your first visit to Wigmore Hall

What styles of music can I hear at the Hall and how will I know what I might like?

Wigmore Hall’s programme includes a large range of recitals and chamber music. The music ranges from Early Music, generally written before 1600, to Jazz and music written by living composers. Recitals usually feature one or two musicians singing or playing the piano, a stringed instrument or a wind or brass instrument. Chamber Music concerts tend to include small groups of between 3 and 18 performers. Each of our event pages details who is playing and the music to be performed. If you are still unsure what you might enjoy, the Box Office is happy to help with suggestions on 020 7935 2141 or This email address is being protected from spambots. You need JavaScript enabled to view it..

What should I wear to a concert?

There is no dress code for concerts at Wigmore Hall. The auditorium is air conditioned and there is a cloakroom if you need it.

How long will the concert last?

BBC Lunchtime Concerts (Mondays at 1:00pm) and Coffee Concerts (Sundays at 11:30am) last approximately 1 hour with no interval. Other concerts last around 2 hours including a 20 minute interval. Approximate durations are detailed on each event page on the website. Check with the Box Office - This email address is being protected from spambots. You need JavaScript enabled to view it. - if you have a query about a specific concert.

When do I clap?

It is generally best to clap only when a piece finishes (check in your concert programme how many movements or sections the piece has), as clapping at the wrong moment can be distracting for the performers and other audience members. If in doubt, wait until the rest of the audience starts clapping. At the end of the piece it is often usual for a small pause to be left before the applause.

Digital Downloads

What is a digital download?

The Wigmore Hall Live digital downloads for sale on our website are files which, once purchased, must be downloaded from our website to be played and can only be played using a compatible device.

Why are mp3 and FLAC files cheaper than CD's?

We can offer these digital files at a lower price than CDs for two reasons. Firstly, there are no manufacturing costs as there are with CDs. Secondly, aside from the costs associated with hosting the digital files online and developing the technology to make them available to download, there are no administrative costs at all for Wigmore Hall in the sales process.

Can I play mp3 and FLAC files files in my CD player?

To play digital files on your CD player you would need to have two things in place. Firstly, you would need a CD player that can play digital files in mp3 or FLAC format. Standard CD players do not generally do this, so you may need to check online before purchasing. Secondly, you would need to copy the files to a CD, or to a USB storage device, if your CD player accepts one.

What do I need to listen to mp3 and FLAC files?

Once downloaded, files must be transferred to the player of your choice. This could be an iPod, iPhone or iPad, any other smartphone or tablet device, a Windows, Apple or Linux desktop computer, notebook or laptop, any compatible media streaming system such as Sonos, Logitech Media Server, or a standalone hifi player such as those manufactured by Denon, Marantz, Cambridge Audio and Cyrus, among others.

Which format should I buy for iPod / iPhone / iPad?

For Apple devices, please buy mp3 files. FLAC files, while offering higher quality, would need to be played in a third party app (see below) or converted using separate software before they can be played on an Apple device using the native Apple Music app and the iTunes library

Note that a desktop or laptop computer is necessary to transfer downloaded music files to iTunes, and then to the mobile device.

What do I need to listen to FLAC files?

If you have not used FLAC files before, you may need to install an app to ensure compatibility with this file format. We recommend VLC media player, which can be installed on most devices and operating systems, often at no cost.

I bought some digital files. How do I download them?

Sign into our website. Click on your name in the bar at the top of the screen, or use the link at the top called 'My Account'. Then scroll down until you see 'Order History'. Click this, and find the order in which you bought the digital files. Click to expand the order and you will be able to select the files and download them using the 'Download Files' button.

Can I download files directly onto a mobile device?

It is recommended that unless you have sufficient knowledge, bandwidth, storage and installed apps to manage the task, you do not attempt to download and unpack digital files on a mobile device.

FLACs and mp3s download from our website as .zip archives which, when extracted, contain the music files and sleeve notes. iPad/iPhone users buying FLACs therefore need appropriate apps installed both for extracting the archive and for playing the files themselves, as the standard Apple Music app is not compatible with the FLAC format. Note that there is no way to move extracted mp3 files to the Apple Music app using only a mobile device.

For these reasons, we recommend that downloads are handled using a desktop or laptop computer, in which case no special software would be required and files can then easily be managed and transferred to mobile devices.

Do I need to download the sleeve notes separately?

Sleeve notes are included with every download, which will be delivered in compressed 'zip' format. To avoid downloading multiple copies of the sleeve notes, please endeavour to select all the required tracks in each album when downloading files.

I bought digital files by accident. How do I exchange these for a CD?

Please contact our Box Office, who can arrange this for you.

Do the files come with metadata?

Yes. We have taken great care to add metadata including cover art, composer data and even song texts to our digital files so that they can be dropped into most media libraries or players and will display correctly.

Data protection and privacy

How does Wigmore Hall look after the privacy of staff, artists, donors, Friends and project particpants?

You can find out about our approach to data protection and privacy here.

Do I need to allow cookies to use Wigmore Hall's website?

Yes.  Cookies are used by Wigmore Hall’s website to help with two basic tasks – managing your visit to the site and helping us to continually develop and improve the site.  You will find more detail about this in our cookie policy.

Where will I find Wigmore Hall's terms and conditions of sale?

Our terms and conditions of sale also incorporate information about security at Wigmore Hall, the use of photography and mobile devices inside the auditorium and our policy regarding children (we welcome over 5s to any concert and programme many events for under 5s!).

You will find our terms and conditions of sale and attendance here.

What data of mine does Wigmore Hall process, and why?

If you have applied to work at the Trust, particpated in a Learning project, bought a ticket or membership, created an account or donated money to us, then we will be looking after a copy of some of your personally identifiable information, like your name, email address, postal address, etc.  We take this responsibility very seriously indeed and we work hard to ensure that whilst we hold this data, you still have control over it, and we keep it safe.

An explanation of what data we process, what we share and why, can be found in our privacy policy.

I have an enquiry about Wigmore Hall's use of my data.  Who do I contact?

Please contact The Data Protection Manager, Wigmore Hall, 36 Wigmore Street, London W1U 2BP or email This email address is being protected from spambots. You need JavaScript enabled to view it..

I bought a ticket and now I receive marketing emails.  Why is that?

Wigmore Hall is a charity and we feel that we have a legitimate interest to email people who have bought tickets to our concerts. In the words of our Director, John Gilhooly, "The repertoire heard by Wigmore Hall’s audiences spans five centuries and is brought to life by the world’s finest musicians, whether established or emerging artists. We ensure that the intensity and integrity of their performances is reflected in the supporting materials we produce, the complementary activities we organise and the professional partnerships we cultivate."

We have five core values, which underpin and expand upon this vision. They can be found here: The Wigmore Hall Trust. We constantly strive to raise ticket sales revenue to support these values but marketing is expensive.  We consider people who have bought tickets to have already shown that they are interested in our work and bringing our concerts, news and activities to their attention via email is therefore a significant and cost effective way to raise this revenue.

I don't want you to contact me anymore.  What do I do?

You simply need to change your contact preferences.  Please sign into our website and change your contact preferences here, get in touch with us on 020 7235 2141 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

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Video Library

Explore our free archive of concerts live streamed from Wigmore Hall.