FAQ

Access and Facilities

How do I get to Wigmore Hall?

For information on how to get to Wigmore Hall see Visit Us

Can I park my car at Wigmore Hall?

There is no facility for car parking at Wigmore Hall itself, however Wigmore Hall participates in the Theatreland Parking Scheme which gives all Wigmore Hall ticket-buyers and event participants a 50% discount on their parking when using the Cavendish Square (Q Park Oxford Street) car park. The nearest participating car park is approximately a five-minute walk away at Cavendish Square: Q-Park

How to obtain your discount

  1. Drive to Cavendish Square car park and take a parking ticket upon entry
  2. Take parking ticket with you to Wigmore Hall
  3. At Wigmore Hall, ask the Box Office to validate your parking ticket
  4. Return to the car park after the concert and insert your parking ticket into the payment machine
  5. A 50% discount will be automatically applied to the standard daily tariff
  6. Insert this parking ticket at exit barrier to raise barrier

Street Parking

There is limited street parking after 6:30pm on single yellow lines (Mon – Sat) and all day Sunday in permitted areas.

Coaches and Larger Vehicles

Visitors that require parking with bigger vehicles can use Q-Park Marylebone car park.

Congestion Charging

Wigmore Hall is situated within the Congestion Charge Zone. The charge applies Monday – Friday, 7:00am – 6:00pm.

What facilities are there for people who may experience accessibility difficulties?

We aim to ensure that Wigmore Hall is accessible to all, for details see Disabled Access and Facilities.

Is there a cloakroom?

Yes, we have a free cloakroom attended by a member of staff where you can leave any coats, bags and umbrellas. The cloakroom opens one and a quarter hours before the concert and closes twenty minutes after the end of the concert.

Please note, on occasion larger musical instruments and fold-away bicycles can be accommodated upon request. Please contact the This email address is being protected from spambots. You need JavaScript enabled to view it. with details prior to your visit.

Will my bag be searched?

Your safety is very important to us. We ask wherever possible that visitors do not bring large bags into the Hall. If you have a bag larger than A3 size we will ask you to kindly check your bag into our free cloakroom situated downstairs.

All visitors may be subject to random bag searches and refusal may lead to non-admittance.

Thank you for your understanding and assistance.

Can I get something to eat and drink?

Yes, the restaurant is on the lower ground floor of the Hall (lift access available). For opening times and menus see Restaurant and Bar.

Take a tour of the Restaurant.

Is a seating plan available for download?

Yes. You can view or download a pdf seating plan (112 KB).

Tickets and Support

What are the Box Office opening hours?

Booking in person:

  • 7 days a week: 10:00am – 8:30pm
  • Days without an evening performance: 10:00am – 5:00pm
  • Sunday’s without an evening performance: 10:00am – 2:00pm
  • No advance booking during the 30 minutes prior to a performance.

Booking by telephone: 020 7935 2141:

  • 7 days a week 10:00am – 7:00pm
  • Days without an evening performance: 10:00am – 5:00pm
  • Sundays without an evening performance: 10:00am – 2:00pm

There is a non- refundable £3.00 administration charge per telephone transaction, which includes the return of tickets by post if time permits.

The Box Office during Christmas and Summer

The Wigmore Hall Box Office is closed for telephone and personal bookings on Christmas Day and Boxing Day and at the weekends during our summer closure period. Online booking is available at any time.

How and when can I book for a concert?

Wigmore Series concerts are divided into three booking periods:

  • Period 1: September – December: general public booking opens in May
  • Period 2: January – March: general public booking opens in November
  • Period 3: April – July: general public booking opens in February

Some concerts in the Wigmore Series sell out to Friends and Mailing List members during priority booking . If you would like to take advantage of priority booking, find out how to become a Friend or to join the Mailing List.

Further concerts are put on sale on the first working day of every month, 3 months before they are due to take place. If you have any specific concert queries, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

The concert is sold out. How can I get returns?

Contact the Box Office on 020 7935 2141 a few days before the concert to check if any tickets have been returned. If available, returns can be booked in person or by telephone. We also sometimes get returns on the door, so you can try queuing on the night for returned tickets. If all seats for a performance have been sold, a limited number of standing places may be available for purchase from midday on the day of the concert. Standing spaces will be allocated to personal callers queuing at the Wigmore Hall Box Office only, one ticket per person. For Lunchtime and Coffee Concerts standing tickets will go on sale when the Box Office opens.

Returns Policy – Can I return purchased tickets?

If you need to return your tickets we will be happy to exchange them for a credit voucher, valid for six months. Tickets must be returned to the Box Office at least two weeks prior to the concert. For sold out concerts only, we will accept returned tickets until the start of the concert and attempt to resell them for you. While we cannot guarantee resale, if the tickets are resold we will issue you with a refund. All returned & exchanged tickets incur a £1.50 administration fee per ticket.

How early do I need to book to get my preferred seats?

The earlier you book the more likely you are to get the seats you want. Some concerts in the Wigmore Series sell out during priority booking to Friends and Mailing List members. If you'd like to take advantage of priority booking find out how to become a Friend or to join the Mailing List.

How do I distinguish between the Wigmore Series and concerts presented by outside promoters?

All concerts promoted by outside promoters are listed in Events organised by external promoters.

Can I get discount tickets in advance, or on the day?

See Discounts and Concessions for details on

  • Chamber Zone
  • Discounts for disabled people and their companions
  • Group Discounts
  • Radio 3 Lunchtime Concert Concessions
  • Sunday morning Coffee Concert Concessions
  • Standby Discounts
  • Standing Discounts
  • Under 35s Ticketing Scheme

Where do I collect my tickets?

If your tickets have not been sent to you in advance they can be collected from the Pre-paid Desk in the main foyer of Wigmore Hall one hour before the performance. You will need to show your credit or debit card as proof of identification upon collection.

What is the minimum age a child should be to attend a concert?

Children 5 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall. Under 5s are encouraged to participate in our Events for Under 5s programme.

How do I become a Friend?

To become a friend, see Friends of Wigmore Hall.

How do I join the Mailing List?

You can join the Mailing List online.

What is a Gift Certificate and where can I buy one?

Offer a friend the opportunity to attend Europe’s leading venue for chamber music, early music and song by purchasing a Wigmore Hall Gift Certificate.

These can be purchased in any denomination, by calling the Box Office on 0207 935 2141, in person at the Box Office, or online.

You will receive the gift certificate by post in a gift wallet. On the gift certificate is the unique redemption code that may be used online or via the Box Office.

How do I redeem a gift certificate online?

At the Checkout page, select to make a donation to Wigmore Hall if required, click on 'Redeem Gift Certificate' and type your unique gift certificate redemption code into this box. Once entered, the amount due will be updated to take the Gift Certificate amount into consideration, leaving you the option to pay the remaining balance by card if needed.

Your first visit to Wigmore Hall

What styles of music can I hear at the Hall and how will I know what I might like?

Wigmore Hall’s programme includes a large range of recitals and chamber music. The music ranges from Early Music, generally written before 1600, to Jazz and music written by living composers. Recitals usually feature one or two musicians singing or playing the piano, a stringed instrument or a wind or brass instrument. Chamber Music concerts tend to include small groups of between 3 and 18 performers. Each of our event pages details who is playing and the music to be performed. If you are still unsure what you might enjoy, the Box Office is happy to help with suggestions on 020 7935 2141 or This email address is being protected from spambots. You need JavaScript enabled to view it..

What should I wear to a concert?

There is no dress code for concerts at Wigmore Hall – wear whatever you feel comfortable in.

How long will the concert last?

BBC Lunchtime Concerts (Mondays at 1:00pm) and Coffee Concerts (Sundays at 11:30am) last approximately 1 hour with no interval. Other concerts last around 2 hours including a 20 minute interval. Approximate durations are detailed on each event page on the website. Check with the Box Office on 020 7935 2141 or This email address is being protected from spambots. You need JavaScript enabled to view it. if you have a query about a specific concert.

When do I clap?

It is generally best to clap only when a piece finishes (check in your concert programme how many movements or sections the piece has), as clapping at the wrong moment can be distracting for the performers and other audience members. If in doubt, wait until the rest of the audience starts clapping. At the end of the piece it is often usual for a small pause to be left before clapping commences

Digital Downloads

What is a digital download?

The Wigmore Hall Live digital downloads for sale on our website are files which, once purchased, must be downloaded from our website to be played and can only be played using a compatible device.

Why are mp3 and FLAC files cheaper than CD's?

We can offer these digital files at a lower price than CDs for two reasons. Firstly, there are no manufacturing costs as there are with CDs. Secondly, aside from the costs associated with hosting the digital files online and developing the technology to make them available to download, there are no administrative costs at all for Wigmore Hall in the sales process.

Can I play mp3 and FLAC files files in my CD player?

To play digital files on your CD player you would need to have two things in place. Firstly, you would need a CD player that can play digital files in mp3 or FLAC format. Standard CD players do not generally do this, so you may need to check online before purchasing. Secondly, you would need to copy the files to a CD, or to a USB storage device, if your CD player accepts one.

What do I need to listen to mp3 and FLAC files?

Once downloaded, files must be transferred to the player of your choice. This could be an iPod, iPhone or iPad, any other smartphone or tablet device, a Windows, Apple or Linux desktop computer, notebook or laptop, any compatible media streaming system such as Sonos, Logitech Media Server, or a standalone hifi player such as those manufactured by Denon, Marantz, Cambridge Audio and Cyrus, among others.

Which format should I buy for iPod / iPhone / iPad?

For Apple devices, please buy mp3 files. FLAC files, while offering higher quality, would need to be played in a third party app (see below) or converted using separate software before they can be played on an Apple device using the native Apple Music app and the iTunes library

Note that a desktop or laptop computer is necessary to transfer downloaded music files to iTunes, and then to the mobile device.

What do I need to listen to FLAC files?

If you have not used FLAC files before, you may need to install an app to ensure compatibility with this file format. We recommend VLC media player, which can be installed on most devices and operating systems, often at no cost.

I bought some digital files. How do I download them?

Log in to our website. Click on your name in the bar at the top of the screen, or use the link at the top called 'My Account'. Then scroll down until you see 'Order History'. Click this, and find the order in which you bought the digital files. Click to expand the order and you will be able to select the files and download them using the 'Download Files' button.

Can I download files directly onto a mobile device?

It is recommended that unless you have sufficient knowledge, bandwidth, storage and installed apps to manage the task, you do not attempt to download and unpack digital files on a mobile device.

FLACs and mp3s download from our website as .zip archives which, when extracted, contain the music files and sleeve notes. iPad/iPhone users buying FLACs therefore need appropriate apps installed both for extracting the archive and for playing the files themselves, as the standard Apple Music app is not compatible with the FLAC format. Note that there is no way to move extracted mp3 files to the Apple Music app using only a mobile device.

For these reasons, we recommend that downloads are handled using a desktop or laptop computer, in which case no special software would be required and files can then easily be managed and transferred to mobile devices.

Do I need to download the sleeve notes separately?

Sleeve notes are included with every download, which will be delivered in compressed 'zip' format. To avoid downloading multiple copies of the sleeve notes, please endeavour to select all the required tracks in each album when downloading files.

I bought digital files by accident. How do I exchange these for a CD?

Please contact our Box Office, who can arrange this for you.

Do the files come with metadata?

Yes. We have taken great care to add metadata including cover art, composer data and even song texts to our digital files so that they can be dropped into most media libraries or players and will display correctly.

Priority Booking

When does Priority Booking open?

Public Booking for the Spring booking period of our 2017/18 Season is open, so the online Priority Booking system is now only accessible for payment of outstanding orders.

I'd like to watch the 4 minute overview video of the whole Priority Booking process

As a Friend, am I guaranteed to get the seats which I have requested?

Most of the time we are able to satisfy our Friends' requests, but for extremely popular concerts it is possible that some requests cannot be seated. To mitigate this we have recently begun to ask artists to perform two nights instead of one whenever possible. We also add Friends who have not been successful in their requests to a list, so that any returned seats can be reallocated before being offered to the General Public.

I have submitted my request. What happens next?

You will have been sent an email confirming that we have received your form and have added your request to the processing queue. It could take up to three weeks before we process it, at which point you will receive an email with a secure link which you can use to pay. This link will also be accessible from your My Account page, or from the Alert link in the header bar at the top of every page.

I haven't received an email to confirm receipt of my submitted form.

Please check your junk mail or spam folders - it may have been mis-identified and sent there by your mail provider. If not, please contact the Box Office on 020 7935 2141.

How do I pay for my Priority Booking order?

Once we have processed your request, you will receive an email with a secure link which you can use to pay. This link will also be accessible from your My Account page, or from the Alert link in the header bar at the top of every page, if you are logged in:

Ready To Pay Alert

Once you have paid for the Priority Booking Order, we will post the tickets to you. As with any purchase on our website, all major credit cards can be used to pay.

I have paid for my Priority Booking order. When will I get my tickets?

Tickets are usually posted within one or two days of payment unless you have requested for the tickets to be collected from Wigmore Hall. By accessing your order in 'My Account' you can view if your order has been posted or held at the Box Office for collection.